Use Case · Re-engagement

    Bring past guests back, on autopilot.

    Repurpose Lexia’s broadcast engine for hospitality: seasonal promotions, win-back campaigns and event triggers, sent to exactly the right past guests, and answered automatically by AI when they reply.

    Start for freeTalk to our team

    Part of the Lexia hospitality platform · Live in under 2 hours

    Broadcast campaignSending
    Segment
    Stayed 3–12 mo agoPool Villa2,140 guests
    Lexia broadcastHalo kak Sari! 🌴 Kangen Ubud? Sebagai tamu kembali, ada rate spesial -15% untuk booking bulan ini. Mau saya carikan tanggal?
    Wah mau dong! Akhir bulan ada kamar?
    LexiaAda kak! 28–30, Pool Villa Rp 1,7jt sudah termasuk diskon 💛
    What it does

    Built for the way guests actually book.

    Smart segments

    Target by past stay, room type and recency, the right message to the right guest, every time.

    AI-handled replies

    Lexia answers and follows up on every campaign reply, and closes the booking in chat.

    Occasion triggers

    Birthdays, anniversaries and local events fire automatic, personal offers.

    Pay-as-you-go

    A broadcast wallet topped up via Midtrans, pay per message, no lock-in.

    How to launch

    Up and running this afternoon.

    1

    Build a segment

    Choose exactly who to reach from your past-guest data.

    2

    Pick a template

    Seasonal promo, win-back or event, ready to send.

    3

    Send & let AI reply

    Lexia answers responders and books them in, hands-free.

    Better together

    Pairs well with

    Guest ExperienceWelcome, butler & rebookingDirect Booking AgentConvert chats into direct bookingsFront Desk & Concierge24/7 guest inquiries, any channel

    Ready to keep more of every booking?

    Go live on WhatsApp in under two hours.

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