Use Case · Front Desk

    A front desk that never sleeps.

    Answer every guest question in seconds, availability, amenities, directions, local tips, 24/7 across WhatsApp and web, natively in Bahasa Indonesia and English. Your team only steps in when it truly matters.

    Part of the Lexia hospitality platform · Live in under 2 hours

    L
    The Lombok Stays · KutaLexia AI · replying now
    Check-in jam berapa? Dan ada antar-jemput dari bandara nggak?
    LexiaCheck-in mulai 14.00, check-out 12.00 🕑 Untuk antar-jemput bandara ada kak, Rp 150rb sekali jalan. Mau saya aturkan untuk tanggal kedatangan?
    Boleh. Btw kolam renangnya buka sampai jam berapa?
    LexiaKolam buka 06.00–21.00, dan ada pool bar sampai 19.00 🍹 Saya kabari tim untuk transfer-nya ya!
    What it does

    Built for the way guests actually book.

    Always on, every channel

    WhatsApp, web chat, Instagram and more, every guest message in a single inbox, answered instantly.

    Bilingual & natural

    Replies natively in Bahasa Indonesia and English, in your brand’s tone, informal or formal.

    Knows your property cold

    Rooms, facilities, policies, F&B hours and a local guide, the details OTA listings leave out.

    Smart human hand-off

    Routes priority, sensitive or complex chats straight to your team, with full context attached.

    How to launch

    Up and running this afternoon.

    1

    Upload your knowledge

    Auto-import from your PMS and website, or start from a hospitality template.

    2

    Set your tone

    Pick the persona and brand voice your guests should hear.

    3

    Go live everywhere

    One agent answering across every guest channel at once.

    Better together

    Pairs well with

    Ready to keep more of every booking?

    Go live on WhatsApp in under two hours.

    Contact WhatsApp